FAQs

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What is an eticket?

An electronic ticket is an event ticket that is sent to your email after successfully completing your payment through our website.
There is a unique barcode on your eticket that will be scanned at the event entry gate.

 

What will I benefit from using an eticket?

The eticket is a more convenient way of purchasing tickets to events, you can easily buy your tickets at home.

 

How long will I have to wait till I get my eticket?
 
As soon as your credit card is authorised you will receive your eticket to the email you provided.
 


How Do I Use My eticket?

When you receive your eticket simply print it and take it with you to the event, once you present your eticket at the gate the barcode on your eticket will be scanned, you may then proceed to enjoy the event.
 


What equipment do I need to use to print the eticket?

You can use an ink-jet or laser printer and standard A4 white paper. The eticket is valid whether printed colored or black and white provided the barcode on your eticket is clear.
 

 

Can I print more than one copy of my eticket or make a photocopy?

No.
Your eticket is treated the same as a regular ticket, any unauthorized duplication of the ticket will prevent your admittance to the event. The unique barcode can only be scanned once.
 


I did not receive confirmation of purchasing my eticket, what should I do?

If you did not receive the confirmation email, we suggest checking the junk/spam folders in your email. We also recommend you add our email address info@karasi.com - to your list of trusted addresses.

 

Handling of your eticket

Avoid getting your eticket wet, the ink may smear causing the barcode to become difficult to read. Also avoid excessive folding of your eticket, entry may be refused if etickets are damaged or defaced in any way.


Once my purchase has been confirmed, can I return the ticket?

No. All sales are final. There is no refund, no exchange and no cancellation. You must agree to these conditions if you choose to buy tickets online.


If I don't attend the event can I get a refund?

No.